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Support

Support channels for questions about the app and the admin panel.

Contact

Address
Dumlupınar Mah. Şehit Turgut Çiçek Cad. Altek Plaza A Blok Kapı No:1A Daire No:26 Kartepe / Kocaeli

Parents and teachers: your account is created by your institution. Please take account and password questions to your institution first.

Institution panel login

Frequently asked questions

Who creates my account?

Parent and teacher accounts are created by your institution; you cannot sign up in the app or on the website. Your institution creates your account with your phone number and gives you a temporary password.

How do I sign in to the app?

Download the app and sign in with your phone number and the password your institution gave you. You set your own password the first time you sign in.

I forgot my password.

Use “Forgot password” on the sign-in screen to set a new one with a code sent to your phone. Your institution's administrator can also give you a new temporary password. If the problem continues, write to Dumlupınar Mah. Şehit Turgut Çiçek Cad. Altek Plaza A Blok Kapı No:1A Daire No:26 Kartepe / Kocaeli.

I'm not getting notifications.

Check that notifications are allowed for the app in your phone's settings. Notifications are generic (e.g. “New absence record”); you see the details when you open the app.

I think some of my information is wrong.

Student, lesson, attendance and payment records are kept by your institution. Please ask your institution to correct them.

I'm an institution admin. Where do I log in?

Use the admin panel address sent to your institution.

Account and data deletion

This section explains how to delete parent, student and teacher accounts in the Digitium mobile app, and the data linked to them.

How to request deletion

  1. In the app: use the account deletion request in the Profile and settings screen. Your request is sent to the institution your account belongs to.
  2. If you can't sign in: write to Dumlupınar Mah. Şehit Turgut Çiçek Cad. Altek Plaza A Blok Kapı No:1A Daire No:26 Kartepe / Kocaeli with your registered phone number and the name of your institution. Once we have confirmed the request is yours, we forward it to your institution.

What happens next

Your institution is the data controller for student and parent records, so its administrator decides on the request. Under the KVKK, requests must be answered within 30 days.

Once approved, your account at that institution is closed and your links to students are removed.

Deleted if you have no active account at another institution

  • Your name and phone number
  • Your sign-in details and open sessions
  • Your notifications and device registrations

The account can no longer be used to sign in.

Kept

  • Payment and receipt records are kept by the institution for its statutory retention period (default 10 years) and are not used for any other purpose. The institution sets the retention period for attendance and message records. In these records, “Deleted user” is shown instead of your name.
  • A student record belongs to the institution; when a student account is deleted, the link between the account and the record is removed.

Founders and administrators: to close your institution's account and receive your data, write to Dumlupınar Mah. Şehit Turgut Çiçek Cad. Altek Plaza A Blok Kapı No:1A Daire No:26 Kartepe / Kocaeli.